Reservations Agent
Core
Handle reservation inquiries and bookings via phone, email, and online channels while delivering personalized luxury service and upselling hotel offerings.
Role type
Reservations Agent
Builds
Confirmed guest bookings, room allocations, and special event reservations for Fairmont New Orleans
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Reservation management, upselling, guest service, PMS proficiency, inventory management, payment processing, group booking coordination, VIP service, cross-departmental communication
Preferred skills
Luxury hotel experience, OPERA Cloud experience, hospitality sales, customer service
Technologies
PMS, OPERA Cloud
Responsibilities
Create, modify, and cancel reservations; process payments and deposits; manage room allocations and inventory; coordinate with Front Office, Sales, and other departments; support service recovery; maintain guest profiles and loyalty information.
Seniority
Individual Contributor