Telephone Operator
Core
Communication hub for a hotel handling guest requests, inquiries, and service needs via telephone, email, and other channels.
Role type
Telephone Operator (Guest Services)
Builds
Guest request resolution and service coordination for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Verbal communication, English language proficiency, Multitasking, Attention to detail, Computer literacy
Preferred skills
Previous experience in Telephone Operator, Guest Services, Front Office, or similar hospitality role, Additional language skills, Familiarity with hotel systems
Responsibilities
Serve as primary point of contact for guest requests, Coordinate with housekeeping and other departments, Record and track guest requests, Handle wake-up calls and pre-arrival correspondence, Resolve guest complaints, Promote hotel facilities and services, Maintain confidentiality of guest information
Seniority
Individual Contributor