Guest Experience Agent - Telephones (Saudi National Only)
Core
Manages all incoming and outgoing telephone calls, directing them to correct departments or guests, and assists with inquiries to maintain smooth hotel operations.
Role type
Guest Experience Agent (Telephone Switchboard)
Builds
Internal and external communication flow for hotel guests and staff
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Telephone etiquette, call handling, PBX/switchboard operation, message taking, emergency communication procedures, call log maintenance, guest privacy compliance, basic computer literacy
Preferred skills
Hospitality operations knowledge, Microsoft Office proficiency, additional languages beyond English
Technologies
PBX/switchboard systems, Microsoft Office
Responsibilities
Answer and transfer calls, provide guest information, operate PBX system, handle wake-up calls and messages, update call logs, assist with basic service inquiries, report system faults, ensure uninterrupted telephone service
Seniority
Entry-level to Junior (1–3 years experience)