Butler
Core
Provide prompt, courteous, and personalized service to guests while maintaining and cleaning butler areas, rooms, and amenities.
Role type
Luxury hospitality butler
Builds
Personalized guest experiences and room maintenance
Domain
Luxury hospitality
Deliverable
product features
Required skills
Guest service, room maintenance, inventory management, up-selling, guest profiling, cross-departmental liaison, privacy protection, loss prevention reporting
Preferred skills
Previous experience in Butler service, Guest Relations, Front Office, or Housekeeping, additional language skills
Technologies
None stated
Responsibilities
Clean and maintain butler areas and guest rooms, check perishable expiry dates, liaise with Room Service and other departments, perform up-selling of hotel products, greet and profile repeat guests, conduct regular inventories, report maintenance faults and lost items, provide third service (post-departure room tidying), offer information on hotel facilities
Seniority
Individual contributor