Telephone Operator
Core
Answering and managing all incoming calls for hotel guests and departments, ensuring smooth service delivery and accurate information provision.
Role type
Frontline hospitality operations specialist (telephone operator)
Builds
Guest communication and internal department coordination
Domain
Hospitality / Hotel operations
Deliverable
client delivery
Required skills
Professional communication, guest service etiquette, telephone system operation, Opera PMS proficiency, message management, wake-up call management, multilingual capability (implied by international context), basic computer skills
Preferred skills
Previous customer service or telephone operator experience, ability to multitask, calm under pressure, knowledge of hotel facilities