Royal Service Agent
Core
Provide high-touch concierge and guest services, handling requests, directions, and VIP procedures for a luxury hotel.
Role type
Front Office Agent (Concierge)
Builds
Guest experiences, room assignments, and local activity recommendations
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest request management, local knowledge, VIP procedures, system navigation, conflict resolution
Preferred skills
PBX operation, luxury hospitality background, communications systems experience
Technologies
Alice system, hotel PMS, PBX
Responsibilities
Greet guests and handle inquiries, manage guest requests and wake-up calls, provide directions and local recommendations, update guest registration and history, handle VIP procedures, coordinate with vendors and internal departments
Seniority
Individual Contributor
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