Shift Leader
Core
Lead front desk operations and manage guest service delivery for hotel guests.
Role type
Front Desk Shift Leader
Builds
Front desk operations and guest service experiences
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Opera Cloud proficiency, crisis management, problem-solving, team leadership, shift scheduling adaptation
Preferred skills
International hotel reception experience, coaching ability
Responsibilities
Lead and coach front desk team members, handle guest complaints professionally, manage front desk operations during shifts, resolve operational issues and crises
Seniority
Mid-level, hands-on IC
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