F&B Hostess
Core
Front-of-house hostess managing guest arrivals, seating, and service coordination in a high-end hotel F&B outlet.
Role type
F&B Hostess
Builds
Guest experiences and operational flow for hotel dining outlets
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
Guest greeting and seating, POS system proficiency, menu knowledge, complaint handling, mise-en place setup, inter-departmental coordination
Preferred skills
Revenue budget awareness, up-selling techniques, multilingual communication
Technologies
Point-of-sale (POS) software
Responsibilities
Greet guests upon arrival and manage seating arrangements, present menus and handle order taking and payments, maintain clean and organized side stations, report cleanliness and equipment issues to supervisors, assist with daily mise-en place setup, handle guest complaints per protocol
Seniority
Entry-level to Junior