Key Account Manager
Core
Manage key environmental clients in the Newcastle and Hunter region, coordinating sample logistics and driving business growth for SGS testing services.
Role type
Key Account Manager (Environmental Testing)
Builds
Environmental testing services and related solutions for industrial and commercial clients
Domain
Environmental testing and laboratory services
Deliverable
client delivery
Required skills
client relationship management, sample logistics coordination, business development, quotation preparation, market insight analysis, site visit management, LIMS system usage
Preferred skills
scientific qualification (Diploma or Degree), experience in high throughput laboratories, experience in business development or account management
Technologies
LIMS systems, Microsoft Office (Word, Excel, Outlook)
Responsibilities
Act as trusted point of contact for key environmental clients; Coordinate sample receipt, registration, labelling, storage, dispatch and logistics; Keep clients updated on sample status and turnaround times; Work with lab and operations teams to monitor service performance; Identify new business opportunities and support account growth strategies; Prepare, scope and follow up quotations and tenders; Track client activity, revenue trends and upselling opportunities; Provide market insights and client feedback to support business planning; Support field activities including site visits and sample collection; Assist with basic laboratory testing and support activities; Maintain accurate records ensuring compliance with quality and safety standards.
Seniority
Mid-level, hands-on IC