Reservations Agent
Core
Manage guest reservations and inquiries to ensure accuracy and provide top-notch customer service during the pre-opening phase.
Role type
Reservations Agent
Builds
Guest booking records and reservation confirmations
Domain
Hospitality / Eco-tourism
Deliverable
product features
Required skills
Reservation management, multi-channel communication, PMS data entry, upselling, cross-departmental coordination
Preferred skills
Hospitality training, English and Arabic fluency
Technologies
Property Management System (PMS), Microsoft Office
Responsibilities
Handle guest reservations via phone, email, and online platforms; Update room availability and rates in the PMS; Respond to guest inquiries regarding services and amenities; Coordinate with Sales, Front Desk, and Housekeeping; Identify upselling opportunities for rooms and packages.
Seniority
Entry-level
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