Technical Support Specialist / Service Delivery Technician (Arlington, TX)
Core
Provide technical support and service delivery for clients, including desktop preparation, hardware setup, and operational commitments.
Role type
Desktop Support Specialist / Service Delivery Technician
Builds
Client IT infrastructure and operational support
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Active Directory, File Permissions, Domain management, Backups, Antivirus, Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN, Computer Replacement, IPCONFIG, Printer Installs, User Profile Migrations, Outlook Setup, Mobile Device Setup, Office 365, SharePoint, QuickBooks
Preferred skills
Managed Service Provider (MSP) experience
Technologies
Active Directory, Office 365, SharePoint, QuickBooks, Windows Server, Cisco Networking
Responsibilities
Prepare desktops, laptops, and hardware for customers; escalate customer support requirements; monitor customer team alerts and respond; perform customer maintenance activities; deliver operational and project commitments; keep customer documentation up-to-date.
Seniority
Mid-level, hands-on IC