IT Support Professional
Core
Provide end-to-end 1st/2nd level IT support for desktops, laptops, mobile devices, printers, and workplace technologies while managing local IT inventory and asset lifecycle.
Role type
IT Support Professional (Workplace Support & Digital Enablement)
Builds
Maintains office and production environments; deploys simple automations using Microsoft Power Platform.
Domain
Industrial technology / Workplace IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support (1st/2nd level), hardware asset lifecycle management, ITIL principles, Microsoft Power Automate, Power Apps, Windows 11, network connectivity, industrial device support
Preferred skills
CCNA, advanced English (written/spoken), experience with communication protocols for industrial devices
Technologies
Microsoft Power Platform, Windows 11, Power Automate, Power Apps
Responsibilities
Troubleshoot user issues for authorizations, accounts, and software; manage local IT inventory and stock tracking; deliver practical sessions on modern workplace tools and AI productivity assistants; collaborate with central/international IT teams on rollouts and site projects.
Seniority
Mid-level, hands-on IC
