Groups / FIT Reservations & Commercial Supervisor 50–60% (F/M/X)
Core
Manage and develop Groups & FIT business, partner relationships, and commercial performance for a hotel in Zurich.
Role type
Senior Groups & FIT Reservations Supervisor
Builds
Group bookings, FIT business, partner contracts, and revenue forecasts
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Hotel reservations management, Groups & FIT business, Tour Operator relations, commercial negotiation, contract management, revenue forecasting, complaint handling, inventory management, PMS Opera Cloud proficiency
Preferred skills
Front Office supervisory experience, Spanish language fluency, German or French language knowledge
Technologies
Opera Cloud, reservation systems
Responsibilities
Manage complex Groups & FIT requests and partner communications, negotiate commercial offers and contract renewals, prepare revenue forecasts and budgets, handle escalated complaints and inventory situations, support meeting and event requests, mentor the Groups & FIT Coordinator
Seniority
Senior, hands-on IC