Tecnico Service Desk - freelancer

everience

Montevarchi, Tuscany, it💼 Full-time💰 $36,400–$41,600🗓 2026-08-28 → 2026-09-26

Core

Provide first-level technical support to end-users, resolving hardware, software, and network issues efficiently.

Role type

Service Desk Technician (L1)

Builds

IT support services for end-users

Domain

IT Support / Help Desk

Deliverable

client delivery

Required skills

troubleshooting, ticketing systems (JIRA, ServiceNow), remote access tools, hardware/software knowledge, Windows/macOS OS, network basics

Preferred skills

Active Directory, user account management

Technologies

JIRA, ServiceNow, remote access software, Windows, macOS

Responsibilities

Respond to and resolve user support tickets, diagnose and fix technical issues, provide clear technical guidance, document interactions and solutions, escalate complex issues, adhere to IT policies and procedures, collaborate with technical teams

Seniority

Mid-level, hands-on IC

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