Front Office Agent (m/w/d)
Core
Check guests in and out, handle reservations, billing, and payments while serving as the primary point of contact for guest inquiries and recommendations.
Role type
Front Office Agent
Builds
Guest check-in/out processes, reservation management, billing operations
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, reservation management, billing and payment processing, shift work adaptability, team collaboration, problem-solving under pressure
Preferred skills
Hotel management training, multilingual communication (German, English, plus others)
Technologies
Property Management Systems (PMS), payment processing tools
Responsibilities
Check guests in and out, manage reservations and billing, answer guest inquiries, coordinate with Housekeeping and F&B teams, maintain service standards
Seniority
Entry-level to Junior