Front Office Agent (m/w/d)
Core
Check guests in and out, handle reservations, invoices, and payments while serving as the primary point of contact for guest requests and recommendations.
Role type
Front Office Agent
Builds
Guest check-in/out processes, reservation management, billing, and front-line hospitality services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation management, billing and payments, shift work flexibility, team collaboration, problem-solving under pressure
Preferred skills
Vocational training in hospitality, initial professional experience, additional languages beyond German and English
Technologies
Hotel management systems (implied by reservation/invoice handling)
Responsibilities
Check guests in and out, handle guest inquiries and requests, manage reservations and invoices, coordinate with Housekeeping, Reservations, and F&B teams, maintain service standards while personalizing guest interactions
Seniority
Entry-level to Junior