Service Delivery Manager (w/m/d)
Core
Central interface between Dynamics 365 customers and internal Delivery, Consulting, and Sales teams to ensure successful delivery of contracted services and maximize customer value.
Role type
Service Delivery Manager
Builds
Contracted service delivery for Microsoft Dynamics 365 ERP and CRM environments
Domain
IT Services / Microsoft Dynamics 365
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Service Delivery Management, Customer Success Management, Account Management, Project Management, Business process understanding, Stakeholder management, Contract and SLA management, Change request management
Preferred skills
ITIL, Managed Services knowledge, Solution Architecture collaboration
Responsibilities
Coordinate collaboration between customers and internal teams (Consulting, Solution Architecture, Delivery, Sales); Ensure successful service delivery and continuous improvement; Monitor SLAs, service quality, and customer satisfaction; Lead service reviews, roadmap discussions, and workshops; Identify optimization and innovation potentials; Support planning and implementation of changes and small projects within Dynamics 365 environment; Qualify opportunities and support development of tailored customer solutions.
Seniority
Mid-level (3-5 years experience)
