Solution Consultant IT Professional
Core
Design and implement the Case Management Platform for the Volvo Group by configuring Dynamics 365 Customer Service and integrating with Azure services.
Role type
Senior Solution Consultant (Microsoft Dynamics 365 CRM)
Builds
Dynamics 365 Customer Service solutions and Power Platform extensions for the Volvo Group
Domain
Manufacturing / Transportation / Enterprise Resource Planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Dynamics 365 Customer Service configuration, Power Platform (Apps, Automate, Dataverse, BI), Azure integration (Logic Apps, Service Bus, API Management), requirement gathering, functional design, UAT support
Preferred skills
Manufacturing industry processes, other D365 CE modules (Sales, Field Service, Marketing)
Technologies
Microsoft Dynamics 365, Power Platform, Azure, Power BI, Logic Apps, Service Bus
Responsibilities
Lead requirement-gathering workshops, configure Customer Service components (Cases, Queues, SLAs, Entitlements), design functional documents, oversee Azure integrations, support testing and deployment, drive process optimization
Seniority
Senior, hands-on IC
