Ambassadeur.drice d'Expérience Client (H/F/D)
Core
Elevate guest experience at Fairmont Le Reine Elizabeth by creating warm, authentic, and highly personalized interactions in the lobby and public spaces.
Role type
Senior Client Experience Ambassador (Luxury Hospitality)
Builds
Memorable guest experiences and brand advocacy for high-profile and general guests
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
High-end customer service, VIP guest management, proactive hospitality, operational rigor, stakeholder collaboration, problem-solving, observation
Preferred skills
Experience with corporate/international clientele, luxury brand background
Technologies
N/A
Responsibilities
Maintain a dynamic presence in high-traffic areas to engage guests and gather feedback; orchestrate flawless experiences for VIPs and dignitaries; monitor lobby ambiance and cleanliness; coordinate with operations and marketing teams; manage queues and wait times during peak periods.
Seniority
Senior, hands-on IC