FR - Chef De Brigade (H/F/X)
Core
Supervise and coordinate daily Front Office operations, ensuring seamless check-in/check-out and personalized 5-star guest experiences.
Role type
Front Office Team Leader (Hotel)
Builds
Guest arrival/departure processes, reservation management, and VIP client retention programs
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Front office operations, team supervision, reservation management, conflict resolution, guest relations, staff training, service standards compliance, billing and payment processing
Preferred skills
Experience in luxury/high-end hospitality, leadership in shift management, multilingual communication
Technologies
PMS systems, reservation platforms, payment processing tools
Responsibilities
Supervise and support the reception team during shifts, organize and coordinate daily reception operations, handle check-in and check-out procedures, manage guest requests and complaints, train and develop receptionists and new hires, ensure information flow between hotel departments, control reservations and billing
Seniority
Mid-level, hands-on IC