E-Commerce Customer Service Agent
Core
Handling customer inquiries across phone, email, live chat, and social media channels to resolve issues and improve processes.
Role type
E-commerce customer service agent
Builds
Customer support experience for an omnichannel retailer
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Multi-channel communication, complaint resolution, process improvement, ERP/CRM familiarity, Microsoft Suite proficiency
Preferred skills
University degree, Greek language proficiency, English language proficiency
Technologies
Entersoft Business suite, ERP, CRM, Microsoft Suite
Responsibilities
Managing inquiries from multiple channels, resolving complaints, escalating unresolved issues, assisting with ad hoc projects like picking/packing
Seniority
Junior to Mid-level
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