Workplace & Infrastructure Specialist
Core
Operational management of IT environments and user support within a Workplace & Infrastructure role.
Role type
Workplace & Infrastructure Specialist (L1/L2 Support)
Builds
IT services, user accounts, and workstation functionality for internal users
Domain
Enterprise IT / Workplace Management
Deliverable
client delivery
Required skills
Microsoft 365 administration, Active Directory management, ITSM platform usage, Windows PC configuration, network troubleshooting, hardware/software support
Preferred skills
Microsoft Intune, Print Server management, VPN configuration
Technologies
Microsoft 365, Exchange Online, Teams, SharePoint, Intune, Active Directory, Azure, ServiceNow, Jira Service Management, EasyVista, Remedy, Windows, TCP/IP, DNS, DHCP
Responsibilities
Manage and administer Microsoft 365 environment; Administer Active Directory and Azure user/group management; Handle IT support requests and incidents via ITSM platforms; Provide L1/L2 technical support for workplace and infrastructure issues; Prepare, configure, and maintain workstations; Manage print servers and services; Troubleshoot network connections and protocols.
Seniority
Mid-level, hands-on IC
