Head of Service
Core
Leading the commercial, operational, and management responsibility for Service & Aftersales, transforming a reactive support function into a proactive, data-driven lifecycle business.
Role type
Senior leadership, P&L owner for Service & Aftersales
Builds
Standardized service products (preventive maintenance, spare parts, retrofit), Field Service, and Technical Support capabilities
Domain
Industrial machinery, automation, and process equipment (B2B)
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
P&L management, service business development, organizational development, performance management, international matrix navigation, process optimization, data-driven leadership, ERP/CRM/systems proficiency
Preferred skills
Lifecycle services experience, installed base monetization, Lean/value stream methodology
Technologies
ERP, CRM, Service Management Systems
Responsibilities
Develop and execute Service & Aftersales strategy and growth plan, commercialize standardized service products, strengthen Field Service and Technical Support performance, build scalable organization with clear roles and mandates, establish cross-functional processes with Sales, Engineering, and Supply Chain
Seniority
Senior, hands-on IC