Contract- / Service Manager (w/m/div.)
Core
First point of contact for customers at the Schwaig site regarding all technical and service-oriented matters, analyzing service contracts against KPIs, and coordinating service activities.
Role type
Contract/Service Manager (Key Account)
Builds
Service activities and tailored Service Level Agreements for Key Accounts
Domain
Building Technologies / Security Systems / Facility Services
Deliverable
client delivery
Required skills
Contract analysis, KPI monitoring, resource planning, SLA development, stakeholder coordination, process optimization, project controlling, compliance management
Preferred skills
Building and/or security technology experience, technical or commercial vocational training with further qualification (e.g., state-certified technician)
Technologies
Key Account tools, house tools
Responsibilities
Analyze service contracts against KPIs using provided tools; coordinate and monitor service activities and resource planning; develop and implement Key Account-specific SLAs; organize and document internal and external service review meetings; align processes and material requirements with Key Accounts, contractors, and internal teams; continuously optimize customer-specific service processes; participate in project controlling and change order management; ensure compliance with legal, regulatory, and internal standards (e.g., ISO 9000).
Seniority
Mid-level, hands-on IC