Front Office Agent
Core
Managing all Front Desk activities including reception, check-in/out, cashiering, foreign exchange, and guest inquiries to create a seamless luxury hospitality experience.
Role type
Front Office Agent (Hospitality)
Builds
Guest arrival and departure experiences, accurate financial transactions, and positive hotel impressions.
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, cash handling, foreign exchange, reservation procedures, audit reporting, conflict resolution, loyalty program knowledge
Preferred skills
Multi-cultural environment adaptability, proactive service anticipation, brand ambassadorship
Technologies
Hotel management systems, payment processing systems
Responsibilities
Register and room guest arrivals, perform check-in and check-out procedures, maintain cashier float and daily reports, handle currency exchange and traveler's checks, attend to guest complaints and inquiries, promote onward bookings to other Raffles properties, prepare audit reports and morning/night reports.
Seniority
Entry to Mid-level, hands-on IC