IT Support Engineer
Core
First and second line IT support for internal users and contractors, managing hardware, software, and network infrastructure.
Role type
IT Support Engineer
Builds
User device environments, network infrastructure, and IT asset management systems
Domain
IT Operations / Enterprise Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows, macOS, Linux, iOS OS support; hardware troubleshooting; network cabling and patching; user account management (Okta, AD, Azure AD, o365); IT asset inventory management; remote management tools; incident resolution and escalation
Preferred skills
IT system administration certifications; experience in heterogeneous environments
Technologies
Okta, Active Directory, Azure AD, o365, Windows, macOS, Linux, iOS
Responsibilities
Install, configure, and troubleshoot laptops, workstations, printers, and mobile devices; perform physical network tasks including cabling and device installation; manage user accounts and provisioning; maintain IT asset inventory and audit equipment; resolve incidents and escalate to third-party suppliers; deploy system updates and ensure SLA compliance
Seniority
Mid-level, hands-on IC