Guest Liaison
Core
Front Office and Food & Beverage role responsible for guest check-in/out, handling requests, resolving complaints, and managing guest accounts to ensure a memorable stay.
Role type
Guest Liaison (Front Office & F&B)
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Property Management Systems (Opera Cloud, Midas), multi-tasking under pressure, conflict resolution, financial transaction handling, reservations knowledge, organizational skills
Preferred skills
Hospitality industry experience, basic reservations knowledge, team player mindset
Technologies
Opera Cloud, Office Suite (Word, Excel, PowerPoint), Midas
Responsibilities
Check guests in and out, handle guest complaints, manage guest billing and accounts, work in F&B outlets, support reservations and back office teams, facilitate payments and foreign exchange, book external services (restaurants, tours), ensure guest documentation is up-to-date
Seniority
Individual Contributor, operational level