eSales Agent - MB of Nashville
Core
Engage with customers contacting the dealership to generate sales appointments and drive them to the location for new and pre-owned vehicle purchases.
Role type
eSales Agent
Builds
Sales appointments and customer acquisition for new and pre-owned vehicles
Domain
Automotive retail sales
Deliverable
client delivery
Required skills
inbound call handling, internet inquiry management, CRM usage, finance and incentive program knowledge, sales tactics, objection handling, price quoting, appointment generation, KPI tracking
Preferred skills
multi-tasking, prioritization, team collaboration, adaptability, computer proficiency
Responsibilities
Answer inbound phone calls, internet inquiries, and chats; Provide timely responses to customer questions and needs; Facilitate price and purchasing information; Provide payment options and quotes; Generate sales and acquisition appointments; Manage follow-up of active guests; Adhere to specific outreach cadence for new inquiries
Seniority
Entry-level to Junior, individual contributor