Reservations Sales Agent
Core
Provide organizational support and memorable service to guests by managing room reservations, updating rooming lists, and ensuring seamless check-in/check-out processes.
Role type
Reservations Sales Agent
Builds
Room reservation requests, rooming lists, and group blocks
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, verbal and written communication, Microsoft Office, problem solving, multitasking, upselling
Preferred skills
Service-focused personality, ability to work under pressure, initiative
Responsibilities
Book and update room reservations and rooming lists, ensure accurate payment information input, maximize revenue through upselling, liaise with Sales, F&B, and Front Office departments, assist guests with hotel facilities
Seniority
Individual Contributor
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