Field Collection Team Leader - Yogyakarta
Core
Manage and monitor collection and recovery performance to ensure target achievement for Indodana's paylater and cash loan products.
Role type
Field Collection Team Leader
Builds
Collection and recovery operations for digital lending products
Domain
Fintech / Consumer Lending
Deliverable
client delivery
Required skills
field collection, team supervision, performance coaching, territory management, payment monitoring, data reporting, case handling, Microsoft Office
Preferred skills
fintech experience, prior supervisor/koordinator experience, driving license (SIM A)
Technologies
Microsoft Office
Responsibilities
Monitor and report daily/weekly/monthly delinquency and moving AR targets; supervise and coach field collectors; handle difficult customer cases; assign territories and approve visit plans; analyze customer handling and report issues to management.
Seniority
Mid-level, hands-on IC with team leadership