Chargé de clientèle SAV (H/F)
Core
Support customers via email and phone with empathy and reactivity during their warranty period, analyzing needs and providing personalized solutions.
Role type
Customer support specialist (automotive after-sales)
Builds
After-sales support services for used vehicle customers
Domain
Automotive industry, after-sales service
Deliverable
client delivery
Required skills
mechanical knowledge, customer empathy, analytical thinking, written communication, telephone communication, digital tool proficiency
Preferred skills
interest in the automotive sector, organizational rigor
Responsibilities
Analyze customer needs via photo/video, coordinate with partner garages to validate repair orders, manage case files from opening to closure, represent the brand to ensure customer satisfaction and loyalty
Seniority
Individual contributor
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