Specialist AutoPlan Business Operations
Core
Support customers, drivers, and workshops with insurance, warranty, and related protection advice, problem-solving, and cost optimization for the AutoPlan product.
Role type
Insurance specialist (automotive operations)
Builds
Complete car solutions including leasing, administration, and sales for bank customers
Domain
Automotive insurance and financial services
Deliverable
client delivery
Required skills
Motor technology, vehicle technology, vehicle electronics, diagnostic troubleshooting methodology, general machine damage conditions, Cabas, operational and financial leasing, OEM new car warranty conditions, emission warranty scope, manufacturer liability, time recording systems (Autodata, Haynes Pro Tolerance), office software, large computer systems
Preferred skills
Workshop coach/master equivalent background, vehicle technical background
Responsibilities
Provide counseling and problem-solving for customers, drivers, and workshops; ensure correct compensation is applied at the right time to minimize unnecessary costs; collaborate closely with other AutoPlan groups
Seniority
Individual contributor