Digital Guest Experience Assistant - Aliée Istanbul
Core
Monitor and respond to guest reviews across digital platforms to protect and enhance Aliée's luxury brand reputation.
Role type
Digital Guest Experience Assistant
Builds
Online reputation reports and personalized guest responses
Domain
Luxury hospitality
Deliverable
dashboards & analysis
Required skills
Online review platform management, written communication, service recovery coordination, sentiment analysis, brand tone alignment
Preferred skills
Luxury hospitality experience, additional languages, digital awareness
Responsibilities
Monitor guest reviews and ratings on platforms like Google and TripAdvisor, prepare personalized responses to online feedback, coordinate with departments to investigate and resolve guest issues, track review scores and sentiment trends, prepare online reputation reports, support service recovery initiatives
Seniority
Individual Contributor