Butler - Aliée Istanbul
Core
Monitor and manage online guest reviews and feedback across digital platforms to uphold Aliée's luxury positioning and service standards.
Role type
Online Reputation Manager / Guest Relations Butler
Builds
Personalized guest experiences and brand-aligned online reputation
Domain
Luxury Hospitality
Deliverable
dashboards & analysis
Required skills
Online review platform management, guest sentiment analysis, service recovery coordination, digital communication, report preparation
Preferred skills
Luxury hospitality experience, digital guest experience expertise, online reputation management
Technologies
Google Reviews, TripAdvisor, Booking.com, Expedia
Responsibilities
Monitor guest reviews and ratings across digital platforms, prepare personalized responses to online feedback, coordinate with departments to investigate and resolve guest issues, track review scores and sentiment trends, prepare online reputation reports, support service recovery initiatives
Seniority
Individual Contributor, Service-focused