Group Manager - Operations
Core
Lead delivery of multiple insurance processes including Policy Administration, Claims, Underwriting Support, Billing, and Contact Centre Operations while managing large multi-layered teams.
Role type
Senior Operations Manager (Insurance)
Builds
Insurance operational processes and client service delivery
Domain
Insurance / Intelligent Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational leadership, SLA/KPI management, process optimization, team management, stakeholder management, P&L management, risk compliance, change management, automation strategy, Lean Six Sigma
Preferred skills
AI platform integration, digital transformation, succession planning
Technologies
Agentic AI platforms, analytics tools, automation frameworks
Responsibilities
Own delivery of insurance processes, manage large multi-layered teams, act as primary point of contact for senior client stakeholders, manage P&L for assigned portfolios, ensure adherence to regulatory requirements, drive automation and digital initiatives
Seniority
Senior, hands-on IC with leadership responsibilities