Reservation Manager
Core
Organize and assist in daily front office operations including reception, concierge, and welcoming guests while managing guest relations and reporting.
Role type
Front Office Operations Manager
Builds
Guest experience and front office team environment
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, team coordination, conflict resolution, reporting, PMS knowledge (Opera/FOLS), revenue management understanding, loyalty program familiarity
Preferred skills
Hospitality degree, experience in 3-6 star hotels, project involvement
Responsibilities
Support Front Office Manager in team environment building, handle guest inquiries and complaints with tact, coordinate lobby activities, maintain priority and solution logbooks, conduct end-of-shift debriefings, report discipline issues
Seniority
Senior, hands-on IC