GSA Front Office
Core
Manage daily front office operations including guest reception, room bookings, and complaint resolution to ensure high service standards.
Role type
Front Office Manager
Builds
Guest services and front desk operations
Domain
Hospitality
Deliverable
product features
Required skills
Guest relations, Room booking management, Team leadership, Complaint resolution, Customer service, Hotel operations
Preferred skills
Opéra Knowledge, Branded hotel experience
Responsibilities
Greet guests and handle queries, Book rooms, Resolve customer complaints, Motivate and develop the reception team, Maintain high service standards, Report matters affecting hotel interests