Guest Service Associate-Front Office
Core
Manage front office operations, guest services, and reception team performance at a hotel.
Role type
Front Office Manager / Senior Guest Service Associate
Builds
Guest check-in/check-out processes, room bookings, and front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
People management, financial management, operational management, customer service, team motivation, conflict resolution, record keeping, cross-departmental liaison
Preferred skills
Proactive initiative, attention to detail, professional presentation
Responsibilities
Motivate and develop the reception team, resolve guest queries and complaints, maintain front office logs and shift reports, ensure quality check-in and check-out processes, liaise with housekeeping and other departments, maintain records of banquet functions
Seniority
Senior, hands-on IC with team leadership