Duty Manager
Core
Oversee daily front office operations, manage guest services, and lead the reception team to ensure high standards of hospitality.
Role type
Front Office Manager / Duty Manager
Builds
Guest check-in/check-out processes, room status updates, and daily front office reports
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, conflict resolution, operational coordination, resource management, cross-departmental liaison, administrative reporting
Preferred skills
Cost optimization, proactive service improvement, guest relations
Responsibilities
Manage daily administration and guest inquiries at the reception desk, motivate and develop the reception team, resolve guest complaints efficiently, maintain front office logbooks and shift reports, liaise with housekeeping and other departments for operational issues, ensure smooth check-in and check-out processes, monitor banquet and function records.
Seniority
Mid-level, hands-on IC