Assistant Manager - Guest Relation
Core
Greet guests, resolve inquiries and concerns, and coordinate with hotel departments to ensure smooth front-office operations.
Role type
Assistant Manager - Guest Relations
Builds
Guest satisfaction and front-office operational efficiency
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, conflict resolution, team guidance, record keeping, cross-department coordination, adaptability, multitasking
Preferred skills
Experience with hotel management systems, reservation software
Responsibilities
Greet guests professionally, respond to guest queries and resolve issues, guide reception team members, maintain front-office logs and guest records, coordinate with housekeeping and maintenance
Seniority
Mid-level, supervisory IC