GSA - Front Office
Core
Manage daily front office operations including guest check-in/out, room bookings, and handling guest queries and complaints to ensure high service standards.
Role type
Front Office Manager
Builds
Guest services and room inventory management
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, Team leadership, Conflict resolution, Room booking management, Customer service standards, Operational oversight
Preferred skills
Opéra PMS knowledge, Experience in branded hotels
Responsibilities
Greet guests and handle queries/complaints, Maintain high service standards at the reception desk, Motivate and develop the reception team, Resolve customer issues efficiently, Report matters affecting hotel interests to management, Support the team in delivering efficient services