Front Desk Agent
Core
Front Desk Agent serving as guest liaison for luxury resort properties, handling check-ins, reservations, and guest inquiries while maintaining Forbes 5-Star standards.
Role type
Front Desk Agent (Guest Relations/Night Auditor)
Builds
Guest experiences and operational continuity for luxury hotel and spa properties
Domain
Luxury Hospitality / Resort Management
Deliverable
product features
Required skills
Guest relations, reservation management, payment processing, conflict resolution, local area knowledge, Microsoft Office proficiency, English fluency
Preferred skills
Luxury hospitality experience, high-pressure environment experience, team collaboration
Technologies
Maestro, Microsoft Word, Outlook, Excel
Responsibilities
Process nightly audit sequences and verify credit card transactions, check-in/check-out guests, book reservations, handle guest challenges and inquiries, act as concierge, maintain security checks of public areas, reconcile cash and payments
Seniority
Entry-level to Junior, hourly staff