Client Services Specialist
Core
Manage client relationships, coordinate laboratory operations, and drive revenue growth for pharmaceutical and life sciences clients.
Role type
Senior Client Services Specialist (Life Sciences)
Builds
Client retention, service delivery, and revenue growth
Domain
Life Sciences / Pharmaceutical Testing / Laboratory Operations
Deliverable
client delivery
Required skills
client relationship management, quotation and contract preparation, project coordination, demand forecasting, cross-selling and upselling, regulatory compliance knowledge, Salesforce data management
Preferred skills
experience in analytical testing or quality assurance, understanding of pharmaceutical development and release testing
Technologies
Salesforce
Responsibilities
Build and maintain strong client relationships, manage customer queries and service issues, prepare quotations and contracts, coordinate client onboarding into laboratory operations, monitor project timelines and turnaround times, lead client business reviews, support customer audits and site visits, forecast customer demand, identify account growth opportunities, maintain accurate CRM data, support business development activities
Seniority
Mid-Senior, hands-on IC