Customer Service Operations & Process Specialist
Core
Support Customer Service operations through process analysis, system testing, and continuous improvement to ensure efficient order management and high-quality customer experience.
Role type
Customer Service Operations & Process Specialist
Builds
Efficient Customer Service processes and successful implementation of operational changes
Domain
Chemical and bioanalytical measurements / Quality assurance
Deliverable
dashboards & analysis
Required skills
Process analysis, ERP/CRM system usage, Advanced Excel, Advanced PowerPoint, Problem-solving, Operational reporting, UAT support, Process documentation
Preferred skills
Knowledge of LGC products and services, Continuous improvement mindset
Technologies
ERP, CRM, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Analyze order management processes daily, Identify and report process/system issues, Test new systems and process improvements, Produce operational reports and KPI analysis, Prepare presentations for stakeholders, Collaborate on improvement initiatives, Support operations during high demand or system changes
Seniority
Individual Contributor