Duty Manager (Saudi National)
Core
Visible leader and ambassador ensuring exceptional guest experiences and smooth Front Office operations at a luxury resort.
Role type
Senior Front Office Duty Manager
Builds
Guest experiences, operational efficiency, and team performance in a luxury hospitality environment
Domain
Luxury Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Front Office operations, guest relations, conflict resolution, team leadership, cash handling, shift management, SOP adherence, cross-departmental coordination, Opera PMS proficiency
Preferred skills
Previous Duty Manager or Night Manager experience, luxury/lifestyle hotel background, revenue initiative support
Technologies
Opera PMS, Microsoft Office
Responsibilities
Maintain visible leadership presence in the lobby, welcome and engage with VIPs and guests, handle guest complaints and feedback, oversee check-in/check-out and room allocation, supervise Front Office operations and staff, coordinate with Housekeeping/Engineering/Security, monitor room status and operational updates, document incidents and emergencies, lead shift briefings and handovers, coach and develop Front Office colleagues, oversee cashiering and cash-handling, authorize operational exceptions, support revenue initiatives, manage team rosters and attendance, ensure safety and security standards.
Seniority
Senior, hands-on IC