Reservations Manager (Saudi National Only)
Core
Lead the Reservations department for FAENA The Red Sea, driving revenue performance and ensuring flawless, personalized booking experiences that reflect the brand's luxury positioning.
Role type
Senior Reservations Manager
Builds
Flawless booking journeys and ancillary revenue streams for luxury resort guests
Domain
Luxury Hospitality / Resort Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic and operational management of reservations, Revenue Management partnership, PMS/CRS/GDS proficiency, VIP/high-value reservation handling, upselling and cross-selling, team recruitment and training, performance reporting and budgeting, overbooking strategy, luxury hospitality operations knowledge
Preferred skills
Pre-opening experience in luxury resort/lifestyle brands, fluency in additional languages
Technologies
PMS, CRS, GDS, Channel Managers, Microsoft Office, Reporting tools
Responsibilities
Oversee day-to-day reservations operations across all channels, Set and enforce reservations standards and service protocols, Partner with Revenue Management on pricing strategy and inventory allocation, Analyse booking trends to maximize occupancy and RevPAR, Review and approve complex VIP reservations, Champion upselling of room categories and experiences, Collaborate with Front Office and Guest Experience teams for seamless arrivals, Handle guest escalations and service recovery, Conduct audits of reservation records, Prepare performance reports and departmental budgets, Recruit and evaluate reservations team members, Manage overbooking strategy and inventory control
Seniority
Senior, hands-on IC with supervisory/managerial capacity