Reservations Agent (Saudi National Only)
Core
Handle room reservation inquiries, bookings, modifications, and cancellations across all channels for FAENA resort, ensuring accuracy and revenue optimization.
Role type
Reservations Agent
Builds
Room bookings and guest arrival experiences
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Reservation system proficiency, upselling, guest inquiry handling, data entry accuracy, PMS management, inventory allocation, policy compliance
Preferred skills
Hospitality management degree, additional languages
Technologies
Property Management Systems (PMS), reservation platforms
Responsibilities
Process room bookings and special requests, maintain accurate availability records, liaise with Front Office and Housekeeping, resolve booking issues, monitor reservation channels, support overbooking control
Seniority
Entry-level to Junior
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