Guest Service Associate - Front Office
Core
Front office associate handling guest check-ins/check-outs, reservations, cashier functions, and room upgrades.
Role type
Guest Service Associate (Front Office)
Builds
Guest arrival/departure experiences, reservation setups, cash transactions
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, reservation management, cashier operations, room up-selling, shift handover, compliance with internal controls
Preferred skills
Team motivation, guest feedback collection, Le Club Accor program knowledge, local law compliance (Arrival/Departure registers)
Technologies
Le Club Accor program, internal reporting systems
Responsibilities
Handle guest check-in and check-out efficiently, perform cashier functions adhering to internal controls, manage shift handovers and reports, enroll guests in loyalty programs, up-sell room categories, maintain guest profiles with preferences
Seniority
Entry-level to Junior