Coordinador de Administración de Ventas y Customer Service
Core
Coordinate sales administration and customer service operations, acting as a liaison between clients and internal teams (sales, supply chain, finance) to ensure service excellence and order fulfillment.
Role type
Senior Sales Operations & Customer Service Coordinator
Builds
End-to-end order management, customer service processes, and commercial data integrity for B2B clients.
Domain
Food & Beverage / Industrial Supply Chain
Deliverable
product features
Required skills
SAP SD module, order management, billing processes, demand forecasting, customer complaint resolution, advanced Excel, data integrity management
Preferred skills
Industrial/Food industry experience, English (intermediate/advanced), AI knowledge
Technologies
SAP, Excel
Responsibilities
Coordinate and supervise the Sales Admin and Customer Service team; manage the full order cycle from entry to delivery; monitor SLA compliance and response times; oversee billing and accounts receivable processes; analyze customer service indicators and generate periodic reports; manage customer portal requirements and data quality; coordinate with Logistics and Supply Chain for delivery execution.
Seniority
Mid-Senior, hands-on IC with team coordination