Head of Team - SDU (Smart Deal Unit) with German Language (m/f/d)
Core
Lead and coordinate a section within a company, managing complex day-to-day operations, resource planning, and team performance to ensure seamless service delivery and client satisfaction.
Role type
Senior Team Lead / Operations Manager
Builds
Operational capabilities, mid-term tactical plans, and service delivery pipelines for clients.
Domain
Business Services / Nearshore Operations
Required skills
Team leadership, stakeholder management, process improvement, budget management, performance evaluation, recruitment, contract negotiation, financial planning, SLA/OLA management, change management, strategic thinking, customer orientation.
Preferred skills
Technical expertise in service portfolios, intercultural communication, business development, coaching and mentoring.
Technologies
N/A
Responsibilities
Establish relationships with stakeholders to expand operational capabilities; develop and implement tactical plans and manage order pipelines; operationally manage critical situations and escalations; support pre-sales, contract negotiations, and new customer onboarding; monitor purchase orders and ensure compliance; deliver services meeting quality/quantity structures and SLAs; continuously improve processes and products; manage team capacity, performance, and regulatory compliance; supervise, motivate, and develop team members; plan, adjust, and control financial plans and budgets; forecast costs and execute measures to stay within budget; drive business growth and identify opportunities.
Seniority
Senior, hands-on IC with leadership responsibilities
